Refund Policy

**Refund and Return Policy** **General Policy** Refund and return policies vary by store and service provider on the Massar platform. Each merchant sets their own terms regarding refunds, returns, and exchanges. **Subscription Refunds** - Subscription refunds are subject to the terms and conditions set by each club or service provider - Some subscriptions may offer full or partial refunds if cancelled within a specified period - Refunds for unused subscription periods may be prorated based on provider policy **Product Returns** - Product return policies are determined by individual stores - Please check each store's return policy before making a purchase - Return windows, conditions, and procedures may vary **Processing Time** Refund processing times vary by payment method and provider. Typically: - Credit/Debit card refunds: 5-10 business days - Digital wallet refunds: 1-3 business days **How to Request a Refund** 1. Contact the store or service provider directly through their contact information in the app 2. If unable to resolve with the merchant, contact Massar customer support 3. Provide order details and reason for refund request **Exclusions** - Digital products and services may have different refund policies - Customized or personalized items may not be eligible for returns - Perishable goods are typically non-refundable For specific refund inquiries, please contact the merchant directly or reach out to our support team.